My good friend and Rideau colleague Lorraine Sonier has a great saying… “One Smile Always Makes Two”!What I’ll bet Lorraine doesn’t know is there’s a global industry out there dedicated to researching how smiles work and why! Conferences are being held on the topic and schools such as MIT are studying the relationship between facial expressions and emotional states.
I guess these folks never heard the expression “Smile and the whole world smiles with you!”
They should speak to Lorraine or the folks at Wal-Mart who created the official post of “greeter” years ago.
Smiling is a vital part of recognition - it reinforces the sentiment in which it is given. If sentiment does not come across, employee recognition will unlikely have the desired effects!
Smiles, like recognition are universal. Combine the two and you have a very powerful relationship tool!
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